Returns and Exchanges
We understand that there can be those rare moments that you may want to return or exchange our products. At Vivzy we are committed to create hassle free returns and exchange experience.
- Refund will be made in the same mode as the payment was received and refund will be done within 7-10 working days.
- Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
- In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- All items purchased from Vivzy can be returned for full refund within 30 days from the date of order. The entire refund amount will be credited back to you in the mode in which payment was made.
- On our store, for hassle free experience, we have created the returns option where you can register your returns. Post returns through our partner we will schedule a pick up and the product will be picked up by our logistics partner.
- To return or exchange an item, simply go to your order history in My Account, navigate to the desired order you would like to return/exchange and follow the instructions to generate and print a return label. If you don't have an account with Vivzy, please contact customer service at firstname.lastname@example.org. However, please note that returns or exchanges are allowed only once per product. Any further returns or exchanges, the shipping cost for the same shall be borne by you.
- Please ensure the original tags are not removed from the product, the product is not used and is in a sellable condition. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit.
- Apparels in unworn and unwashed condition can be returned within 30 days from date of purchase for a full refund. In the rare instance of a manufacturing defect, please contact customer service, and we will work to solve the issue immediately.
- Once we receive your return, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed, returned within 30 days.
- Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
- A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.
Vivzy Styles Private LimitedA1506 Brigade Exotica, Bangalore 49